Job Opening

Position Number: 10-05                     

Temporary Part-Time Position : Resource Room Consultant

Location: Little Falls Workforce Center

Salary:   Entry Level Grade 9

Filing Deadline: January 24, 2011
$14.95/hour to $17.29/hour

Primary Objectives of Position: Promotes and facilitates the use of the Resource Room technical and informational resources for WorkForce Center customers. Provides information about careers, job openings, labor market information, and WorkForce Center services.

Required Qualifications: 

1. Ability to interact with the public and clients about services and resources.

2. Strong verbal and written communication skills.

3. Computer skills to include word processing, e-mail, internet, accessing information.

4. Ability to work efficiently and effectively with multiple customers, strong customer service skills.

Preferred Qualifications:

Bachelor's degree in counseling, social or human services, marketing, education or related discipline, OR combination of commensurate education and experience. Knowledge of careers, career planning basics, labor market, informational systems and job search techniques. Knowledge of Resource Area functions.

Essential Functions:
1. Interacts with customers to determine their service needs.

2. Orients customers to the concepts, services and layout of Resource Room.

3. Assists customers to utilize technology and print resources available through the Resource Room.

4. Provides suitable coaching, reassurance and motivation to customers who are tentative about self-service.

5. Promotes available services so that customers have information necessary to make informed choices.

6. Directs customers to appropriate partner or community resources as needed by customers to meet employability development needs.

7. Maintain information systems equipment and materials so that Resource Room services are operational.

8. Collects information about customer satisfaction to facilitate continuous service improvement.

The RMCEP Application for Employment, resume and cover letter must be received by January 24, 2011, 5:00 p.m. central time to be considered.

Application for Employment

MAIL APPLICATION:

Address: Rural Minnesota CEP, Inc.
Attention: Pat B.
204 Laurel Street, Suite 21
Brainerd, MN  56401
(218)-825-6786 or 800-664-3595
(218) 828-6194 FAX

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CEP is an Equal Opportunity Employer/Agency

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